Contact Our Sales & Support Teams

We’re here for you. Let us know how our sales and support teams can help you.

+1 800.344.6902 | +1 516.576.2413 | sales@aip.org | Customer Experience and Support Teams

 

Select Your Territory to Find your Sales Manager

North America | China Office | Europe | Asia Pacific, Latin America, Middle East & Africa | Customer Service

Sales Leadership

Kevin Steiner, Head of Global Sales & Advertising
ksteiner@aip.org | 516.576.2639

Susan Pastore, Director, Global Sales
spastore@aip.org | 516 576 2368

Lawrence Zhornist, Director, Agent Relations
lzhornist@aip.org | 516.576.2217

Arlene Gonzalez, Sales Support Manager
agonzalez@aip.org | 516.576.2413

North America

USA West & Canada:
Lorna Vasica, Sales Manager | lvasica@aip.org | 516.576.2333Alabama, Alaska, Arizona, Arkansas, Armed Forces, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming

Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413
Marketing Manager: Melissa Gonzalez | mgonzalez@aip.org | 516.576.2235
USA East, Australia & New Zealand:
Ken May, Sales Manager | kmay@aip.org | 516.576.2291

Australia, New Zealand, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington, D.C., West Virginia

Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413
Marketing Manager: Melissa Gonzalez | mgonzalez@aip.org | 516.576.2235

China Office

Lily Huang, Director of Sales & Business Development | lhuang@aip.org | 01059822067

Chinese Mainland, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, Thailand, Vietnam

Tian Ye, Business Development Manager | tye@aip.org

Chinese Mainland

Sales Support: Susie Wang | swang@aip.org
Marketing Support: Deborah Guo | dguo@aip.org

Europe

Europe South
Jenna Ramrattan, Sales Manager | jramrattan@aip.org | 516.576.2415Albania, Andorra, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Italy, Isreal, Kosovo, Liechtenstein, Malta, Montenegro, Noth Macedonia, Portugal, Serbia, Slovak Republic, Slovenia, Spain

Lawrence Zhornist, Director, Agent Relations | lzhornist@aip.org | 516.576.2217
Poland, Romania, Russia

Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432
Marketing Manager: Susan Lo | slo@aip.org | 516.576.2232
Europe North
Veronika Yefremenko, Sales Manager | vyefremenko@aip.org | 516. 576.2636Austria, Denmark, Estonia, Finland, Germany, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Sweden, Switzerland, United Kingdom

Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432
Marketing Manager: Susan Lo | slo@aip.org | 516.576.2232

Asia Pacific, Latin America, Middle East & Africa

Lawrence Zhornist, Director, Agent Relations | lzhornist@aip.org | 516.576.2217

Asia Pacific
Afghanistan, American Samoa, Bangladesh, Belarus, Bhutan, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, India, Japan, Kazakhstan, Kiribati, Laos, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, South Korea, Sri Lanka, Taiwan, Tokelau, Tonga, Tuvalu, Vanuatu, Wake Island, Wallis & Futuna

Sales Support: Jacqueline Neale | jneale@aip.org | 516.576.2489
Marketing Manager: Susan Lo | slo@aip.org | 516.576.2232

Latin America, Turkey, South Africa & Middle East
Algeria, Angola, Argentina, Bahamas, Bahrain, Belize, Bolivia, Botswana, Brazil, Chile, Colombia, Comoros, Costa Rica, Cuba, Djibouti, Dominican Republic, Ecuador, El Salvador, Eswatini, Iran, Jordan, Kuwait, Lebanon, Lesotho, French Guinea, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Madagascar, Malawi, Mauritania, Mauritius, Mozambique, Namibia, Nicaragua, Oman, Panama, Paraguay, Peru, Qatar, Saint Barthelemy, Saint Martin, Saudi Arabia, Somalia, South Africa, Suriname, Syria, Trinidad and Tobago, Turkey, the United Arab Emirates, Uruguay, Yemen, Zambia, Zimbabwe

Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432
Marketing Manager: Melissa Gonzalez | mgonzalez@aip.org | 516.576.2235

Central & North Africa
Algeria, Angola, Burundi, Cameroon, the Central African Republic, Chad, Democratic Republic of the Congo, Equatorial Guinea, Egypt, Gabon, Libya, Morocco, the Republic of the Congo, Rwanda, Sao Tome & Principe, Sudan, Tunisia

Customer Experience and Service Support Teams

Customer Experience

+1 800.344.6902, Select Option 2 (USA and Canada)
+1 516.576.2270 | subs@aip.org

For access issues or questions regarding your administrator accounts, don’t hesitate to contact us directly at help@aip.org.

For customer service in Japan, please contact:
Kinokuniya Company Ltd Journal Department
3‐7‐10 Shimomeguro, Menguroku Tokyo 153‐8504, Japan
journal@kinokuniya.co.jp

For customer service in Taiwan, please contact:
Flysheet Info-Aggregate Services Co, Ltd
5F, No 40, Lane 91, Section 1
Nei-Hu Road, Taipei City, 114
Taiwan, ROC
econtent@flysheet.com.tw

Help Desk and Access Issues

+ 1 800-344-6902, Select Option 1 (USA and Canada) | + 1 516-576-2664 (other locations) help@aip.org

Rights & Permissions

+1 516-576-2268 | rights@aip.org