Contact Our Sales & Support Teams
We’re here for you. Let us know how our sales and support teams can help you.
+1 800.344.6902 | +1 516.576.2413 | sales@aip.org | Customer Experience and Support Teams
Select Your Territory to Find your Sales Manager
Americas | Asia Pacific | Europe & Central Asia | Middle East
Sales Leadership
Kevin Steiner, Head of Global Sales & Advertising
ksteiner@aip.org | 516.576.2639
Adam Chesler, Director of Global Sales
achesler@aip.org | 516.576.2628
Arlene Gonzalez, Sales Support Manager
agonzalez@aip.org | 516.576.2413
The Americas
| Lawrence Zhornist, Senior Sales Manager lzhornist@aip.org | 516.576.2217South America: Argentina, Bahamas, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthelemy, Saint Martin, Suriname, Trinidad & Tobago, Uruguay Sales Support: Caperlin Arias | carias@aip.org | 516.576.2432 Canada Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413 |
| Lorna Vasica, Sales Manager lvasica@aip.org | 516.576.2333 USA West: Alabama, Alaska, Arizona, Arkansas, Armed Forces, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413 |
| Ken May, Sales Manager kmay@aip.org | 516.576.2291 USA East: Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington, D.C., West Virginia Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413 |
Asia Pacific
| Randy Kiefer, Senior Sales Manager, Asia Pacific rkiefer@aip.org | 516.576.2436 Afghanistan, American Samoa, Australia, Bangladesh, Bhutan, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, India, Indonesia, Japan, Kiribati, Laos, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Pitcairn Islands, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wake Island, Wallis & Futuna Sales Support: Jacqueline Neale | jneale@aip.org. | 516.576.2489 |
| Lily Huang, Director of Sales & Business Development lhuang@aip.org | 01059822067 Chinese Mainland, Hong Kong, Macau Tian Ye, Business Development Manager Chinese Mainland Sales Support: Susie Wang | swang@aip.org |
Europe and Central Asia
| Melissanne Scheld, Senior Sales Manager mscheld@aip.org | 516.576.2605 Armenia, Azerbaijan, Denmark, Finland, Georgia, Germany, Greenland, Iceland, Italy, Kyrgyzstan, Moldovia, Netherlands, Norway, Russia, San Marino, Sweden, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vatican City Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
| Jenna Ramrattan, Sales Manager jramrattan@aip.org | 516.576.2415 Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, France, Greece, Hungary, Ireland, Israel, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, North Macedonia, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Switzerland Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
| Lawrence Zhornist, Senior Sales Manager lzhornist@aip.org | 516.576.2217 United Kingdom Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
Middle East and Africa
| Lawrence Zhornist, Senior Sales Manager lzhornist@aip.org | 516.576.2217 Algeria, Angola, Bahrain, Benin, Bophuthatswana, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Côte d’Ivoire, the Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iran, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Republic of the Congo, Rwanda, Qatar, Sao Tome & Principe, Saudi Arabia, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Syria, Tanzania, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Zambia, Zimbabwe Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
Customer Experience and Service Support Teams
Customer Experience
+1 800.344.6902, Select Option 2 (USA and Canada)
+1 516.576.2270 | subs@aip.org
For access issues or questions regarding your administrator accounts, don’t hesitate to contact us directly at help@aip.org.
For customer service in Japan, please contact:
Kinokuniya Company Ltd Journal Department
3‐7‐10 Shimomeguro, Menguroku Tokyo 153‐8504, Japan
journal@kinokuniya.co.jp
For customer service in Taiwan, please contact:
Flysheet Info-Aggregate Services Co, Ltd
5F, No 40, Lane 91, Section 1
Nei-Hu Road, Taipei City, 114
Taiwan, ROC
econtent@flysheet.com.tw
Help Desk and Access Issues
+ 1 800-344-6902, Select Option 1 (USA and Canada) | + 1 516-576-2664 (other locations) help@aip.org
Rights & Permissions
+1 516-576-2268 | rights@aip.org