Contact Our Sales & Support Teams

We’re here for you. Let us know how our sales and support teams can help you.

+1 800.344.6902 | +1 516.576.2413 | sales@aip.org | Customer Experience and Support Teams

 

Select Your Territory to Find Your Sales Manager

North America | China Office | Europe | Asia Pacific, Latin America, Middle East & Africa | Customer Service

Sales Leadership

Kevin Steiner, Head of Global Sales & Advertising
ksteiner@aip.org | 516.576.2639

Susan Pastore, Director, Global Sales
spastore@aip.org | 516 576 2368

Lawrence Zhornist, Director, Agent Relations
lzhornist@aip.org | 516.576.2217

Arlene Gonzalez, Sales Support Manager
agonzalez@aip.org | 516.576.2413

 

North America, Australia and New Zealand

Ashley Mabbitt, Sales Manager | amabbit@aip.org | 516.576.2629

Australia, Canada, New Zealand, USA

Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413

 

China Office

Lily Huang, Director of Sales & Business Development | lhuang@aip.org | 01059822067

Chinese Mainland, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, Thailand, Vietnam

Tian Ye, Business Development Manager | tye@aip.org

Chinese Mainland

Sales Support: Susie Wang | swang@aip.org
Marketing Support: Deborah Guo | dguo@aip.org

 

Europe

EUROPE SOUTH

Jenna Ramrattan, Sales Manager | jramrattan@aip.org | 516.576.2415

Albania, Andorra, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Italy, Isreal, Kosovo, Liechtenstein, Malta, Montenegro, Noth Macedonia, Portugal, Serbia, Slovak Republic, Slovenia, Spain

 

Lawrence Zhornist, Director, Agent Relations | lzhornist@aip.org | 516.576.2217
Poland, Romania, Russia

Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432

 

EUROPE NORTH

Veronika Yefremenko, Sales Manager | vyefremenko@aip.org | 516. 576.2636

Austria, Denmark, Estonia, Finland, Germany, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Sweden, Switzerland, United Kingdom

Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432

 

Asia Pacific, Latin America, Middle East & Africa

Lawrence Zhornist, Director, Agent Relations | lzhornist@aip.org | 516.576.2217

Sales Support: Jacqueline Neale | jneale@aip.org | 516.576.2489

 

Customer Experience and Service Support Teams

Customer Experience

+1 800.344.6902, Select Option 2 (USA and Canada)
+1 516.576.2270 | subs@aip.org

For access issues or questions regarding your administrator accounts, don’t hesitate to contact us directly at help@aip.org.

 

For customer service in Japan, please contact:
Kinokuniya Company Ltd Journal Department
3‐7‐10 Shimomeguro, Menguroku Tokyo 153‐8504, Japan
journal@kinokuniya.co.jp

 

For customer service in Taiwan, please contact:
Flysheet Info-Aggregate Services Co, Ltd
5F, No 40, Lane 91, Section 1
Nei-Hu Road, Taipei City, 114
Taiwan, ROC
econtent@flysheet.com.tw

Help Desk and Access Issues

+ 1 800-344-6902, Select Option 1 (USA and Canada) | + 1 516-576-2664 (other locations) help@aip.org

Rights & Permissions

+1 516-576-2268 | rights@aip.org