Contact Our Sales & Support Teams
We’re here for you. Let us know how our sales and support teams can help you.
+1 800.344.6902 | +1 516.576.2413 | sales@aip.org | Customer Experience and Support Teams
Select Your Territory to Find your Sales Manager
North America | China | Europe | Asia Pacific, Latin America, Middle East & Africa | Customer Service
Sales Leadership
Kevin Steiner, Head of Global Sales & Advertising
ksteiner@aip.org | 516.576.2639
Susan Pastore, Director, Global Sales
spastore@aip.org | 516 576 2368
Lawrence Zhornist, Director, Agent Relations
lzhornist@aip.org | 516.576.2217
Arlene Gonzalez, Sales Support Manager
agonzalez@aip.org | 516.576.2413
North America
Lorna Vasica, Sales Manager lvasica@aip.org | 516.576.2333 USA West & Canada: Alabama, Alaska, Arizona, Arkansas, Armed Forces, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin, Wyoming Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413 |
Ken May, Sales Manager kmay@aip.org | 516.576.2291 USA East, Australia & New Zealand: Australia, New Zealand, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington, D.C., West Virginia Sales Support: Arlene Gonzalez | agonzalez@aip.org | 516.576.2413 |
China
Lily Huang, Director of Sales & Business Development lhuang@aip.org | 01059822067 Chinese Mainland, Hong Kong, Macau Tian Ye, Business Development Manager Chinese Mainland Sales Support: Susie Wang | swang@aip.org |
Europe
Jenna Ramrattan, Sales Managerjramrattan@aip.org | 516.576.2415 Europe South Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Israel, Italy, Malta, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
Europe North
Austria, Denmark, Estonia, Finland, Germany, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Sweden, United Kingdom Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 |
Asia Pacific, Latin America, Middle East & Africa
Lawrence Zhornist, Director, Agent Relations lzhornist@aip.org | 516.576.2217 Asia Pacific Sales Support: Jacqueline Neale | jneale@aip.org | 516.576.2489 Latin America, Turkey, South Africa & Middle East Sales Support: Caprelin Arias | carias@aip.org | 516.576.2432 Central & North Africa |
Customer Experience and Service Support Teams
Customer Experience
+1 800.344.6902, Select Option 2 (USA and Canada)
+1 516.576.2270 | subs@aip.org
For access issues or questions regarding your administrator accounts, don’t hesitate to contact us directly at help@aip.org.
For customer service in Japan, please contact:
Kinokuniya Company Ltd Journal Department
3‐7‐10 Shimomeguro, Menguroku Tokyo 153‐8504, Japan
journal@kinokuniya.co.jp
For customer service in Taiwan, please contact:
Flysheet Info-Aggregate Services Co, Ltd
5F, No 40, Lane 91, Section 1
Nei-Hu Road, Taipei City, 114
Taiwan, ROC
econtent@flysheet.com.tw
Help Desk and Access Issues
+ 1 800-344-6902, Select Option 1 (USA and Canada) | + 1 516-576-2664 (other locations) help@aip.org
Rights & Permissions
+1 516-576-2268 | rights@aip.org